Help

Open the reset link on the sign-in page, enter your username or email, and we will send you a link to set a new password.

Go to Change password, enter your current password once and the new one twice.

Edit these on your profile. Changing the email on your account also changes where replies from our team reach you.

Your notification preferences control every email and on-site alert the platform sends, including live session reminders. Turn off anything you do not want.

Every subscriber gets the course library, certificates, live sessions, and the daily news feed. Pro adds the Pro resources in the RFO library. If you are not sure which plan you are on, contact us.

Pro is arranged with our team rather than self-serve for now. Contact us about billing and we will set it up and confirm what changes.

Billing changes and cancellations are handled by our team. Contact us about billing with what you would like to change and we will take care of it.

Reload the page first — most one-off failures clear on a second try. If it keeps happening, videos are hosted by an outside provider, so a network or workplace firewall that blocks that provider is the usual cause. Contact us with the course or session name and we will check.

Reload the page. If it persists, a hard refresh (Ctrl+F5, or Cmd+Shift+R on a Mac) clears an out-of-date cached copy. If it survives that, contact us and tell us the browser you are using.

Any current version of Chrome, Edge, Firefox, or Safari works. Keeping it up to date is what matters most; very old browsers are where display problems tend to show up.